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Return Policy - 11Runners.com
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RETURN POLICY
Any exchanges or returns on new and unused merchandise purchased will be accepted in our store or by mail with the original receipt. To receive a refund or exchange for the full value of your purchase, products must be returned in new, store-bought condition within 30 days from the original invoice date.

Exchanges and returns must be in the following condition:
  • Unused
  • In original undamaged packaging
  • With all tags and labels not removed.

All merchandise on sale are considered final sale and are not eligible for refunds or returns.

For either returns or exchanges you can ship the item back to us at:
1055 SE 1ST Ave. Miami Fl, 33131
You may use any carrier you choose, or you can always call us at 305.358.0400 and we can email you a UPS ground return label! UPS will even pick up the package from your home! We will deduct the cost of the label from your return, but it is usually cheaper to get a label from us than to do it yourself. A few notes about returns and exchanges:

  • ALL returns and exchanges must be UNUSED no treadmills, or dirt or wear to the shoe.
  • ALL returns must be postmarked back to us within 30 days of getting the item.
  • If you are exchanging an item you should call us to confirm that we have the item in stock, you may either: 1. Place an order for the new item you want and have us charge you for the replacement. We will refund you when we receive the old item back. This method gets you the item faster, but we must charge your card for the second item: 2. List on your receipt the item, or size that you want exchanged and we will simply switch out the item when we get it. This method does not require a second charge, but it will take longer to get your item.
  • For Returns only there is a $5.00 restocking fee.
  • For Returns and Exchanges the box is considered part of the product IF YOU TAPE UP, CUT, OR LOSE OR OTHERWISE ALTER THE BOX, THERE IS A $20 FEE
  • If you think an item is defective and is within 30 days of purchase, we will send you a call tag and wave restocking fees. However, if we do not deem it defective, you will be charged all fees. We recommend that if you are able to take pictures of the defect please do and email them to us at info@11runners.com
CONTACT US

1055 SE 1ST AVE
MIAMI, FL 33131

305-358-0400

INFO@11RUNNERS.COM
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