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Terms and Conditions - 11Runners.com
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FAQ
What does the B, D, 2A, 2E, 4E mean in the shoe description?
The letters refer to the width of the shoes. It varies for female and male shoes. Please see the following chart.
Width
2A
B
D
2E
4E
Women's Shoes
Narrow Width
Standard or Medium Width
Wide Width
Extra Wide Width(RARE)
N/A
Men's Shoes
N/A
Narrow Width
Standard or Medium Width
Wide Width
Extra Wide Width
When will my order be shipped? When will they arrive? How will they be shipped?
If you are within the continental U.S. and your order is over $90, you qualify for free UPS Ground shipping. If you are outside the Continental U.S., including APO/FPO/DPO, your shipping option is USPS Priority Mail. 
For more information about when your order will arrive and cost, please consult at info@11runners.com

I can't log in to the web page, I am unable to place order! What should I do?
I am sorry for any problems you have had with the website. It is difficult to diagnose your individual problem without more information. If you would like to place an order now, you can call us at 305.358.0400. If you have any further questions or would like more support please feel free to use that number or email us to info@11runners.com.

I've heard you fit people for running shoes. Where do I go to get fit? What is the process like?
Yes we do have a retail location where we provide the best fittings in the area. We perform gait analysis to help determine and recommend what the best running shoe is for you. The process average is about 15 minutes, but can take longer. If you are looking for the best fitting at the best prices in the area you can reach us here:

11 Runners
1055 SE 1st Ave (Brickell Plaza)
Miami FL, 33131
Phone number: 305.358.0400

Store hours:
Monday-Friday: 11 A.M - 8 P.M.
Saturday: 11 A.M – 6 P.M.
Sunday: 12 P.M – 4 P.M.

I am an international customer and I would like to place an order. How do I place an order?
For International customer please contact 11 Runner customer services at 305.358.0400 or by email info@11runners.com

I would like to return or exchange an item, what is the process to do so?
For either returns or exchanges you can ship the item back to us at:
1055 SE 1ST Ave. Miami Fl, 33131
You may use any carrier you choose, or you can always call us at 305.358.0400 and we can email you a UPS ground return label! UPS will even pick up the package from your home! We will deduct the cost of the label from your return, but it is usually cheaper to get a label from us than to do it yourself. A few notes about returns and exchanges:

  • ALL returns and exchanges must be UNUSED no treadmills, or dirt or wear to the shoe.
  • ALL returns must be postmarked back to us within 30 days of getting the item.
  • If you are exchanging an item you should call us to confirm that we have the item in stock, you may either: 1. Place an order for the new item you want and have us charge you for the replacement. We will refund you when we receive the old item back. This method gets you the item faster, but we must charge your card for the second item: 2. List on your receipt the item, or size that you want exchanged and we will simply switch out the item when we get it. This method does not require a second charge, but it will take longer to get your item.
  • For Returns only there is a $5.00 restocking fee.
  • For Returns and Exchanges the box is considered part of the product IF YOU TAPE UP, CUT, OR LOSE OR OTHERWISE ALTER THE BOX, THERE IS A $20 FEE
  • If you think an item is defective and is within 30 days of purchase, we will send you a call tag and wave restocking fees. However, if we do not deem it defective, you will be charged all fees. We recommend that if you are able to take pictures of the defect please do and email them to us at info@11runners.com
How do I know this site is secure?
Our site is ensured by Symantec ( website security Solutions ). You will see the logo in our website.

The item I want is out of stock. Can I still get this item?
Items that are not close outs or last years model can be ordered through our toll free mail order line at 305.358.0400. Some companies can send the item to you directly. However some companies the item has to come her first. Of course you will receive the same low price!

How do I know these are authentic first quality shoes?
We have always made it our goal to offer first quality authentic goods at the best possible prices

I have more questions, how do I contact you?
If you still have questions you can always contact us any of the ways listed on our contact page.
CONTACT US

1055 SE 1ST AVE
MIAMI, FL 33131

305-358-0400

INFO@11RUNNERS.COM
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